{"id":26230,"date":"2024-11-01T13:48:11","date_gmt":"2024-11-01T10:48:11","guid":{"rendered":"https:\/\/siaya.go.ke\/?page_id=26230"},"modified":"2026-07-13T11:16:16","modified_gmt":"2026-07-13T08:16:16","slug":"siaya-municipality-complaint-request-form-2","status":"publish","type":"page","link":"https:\/\/siaya.go.ke\/siaya\/siaya-municipality-complaint-request-form-2\/","title":{"rendered":"Siaya Municipality Complaint Request Form"},"content":{"rendered":"<p><div class=\"clear\"><\/div>\n<div class=\"divider-3\"><\/div><div class='w3eden'><!-- WPDM Link Template: Default Template -->\n\n<div class=\"link-template-default card mb-2\">\n    <div class=\"card-body\">\n        <div class=\"media\">\n            <div class=\"mr-3 img-48\"><img decoding=\"async\" class=\"wpdm_icon\" alt=\"Icon\" src=\"https:\/\/siaya.go.ke\/siaya\/wp-content\/plugins\/download-manager\/assets\/file-type-icons\/pdf.svg\" \/><\/div>\n            <div class=\"media-body\">\n                <h3 class=\"package-title\"><a href='https:\/\/siaya.go.ke\/siaya\/download\/siaya-municipality-grievances-redress-management-process\/'>Siaya Municipality Grievances Redress Management Process<\/a><\/h3>\n                <div class=\"text-muted text-small\"><i class=\"fas fa-copy\"><\/i> 1 file(s) <i class=\"fas fa-hdd ml-3\"><\/i> 104.57 KB<\/div>\n            <\/div>\n            <div class=\"ml-3\">\n                <a class='wpdm-download-link download-on-click btn btn-primary ' rel='nofollow' href='#' data-downloadurl=\"https:\/\/siaya.go.ke\/siaya\/download\/siaya-municipality-grievances-redress-management-process\/?wpdmdl=25437&refresh=6a9c0f705fa151788612464\">Download<\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<\/div><\/p>\n<p style=\"text-align: justify;\"><strong><div class=\"clear\"><\/div>\n<div class=\"divider-3\"><\/div><\/strong><\/p>\n<h1>Siaya Municipality Grievance Redress Portal<\/h1>\n<h2>Report a Complaint or Concern<\/h2>\n<p class=\"isSelectedEnd\">Your feedback matters. If you have experienced a service delivery issue, wish to report a concern, or would like to submit a complaint or suggestion, please complete the Grievance Redress Form.<\/p>\n<p class=\"isSelectedEnd\">The Municipality is committed to providing efficient, transparent, and accountable services. Every grievance received will be acknowledged, reviewed, and addressed as promptly as possible.<\/p>\n<div contenteditable=\"false\">\n<hr>\n<\/div>\n<h2>Before You Submit<\/h2>\n<p class=\"isSelectedEnd\">Please ensure that you:<\/p>\n<ul data-spread=\"false\">\n<li>Complete all mandatory fields.<\/li>\n<li>Provide accurate contact information for follow-up.<\/li>\n<li>Clearly describe the issue, including the location, date, and any relevant details.<\/li>\n<li>Attach supporting documents or photographs where available.<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">Providing complete and accurate information will help us investigate and resolve your complaint more efficiently.<\/p>\n<div contenteditable=\"false\">\n<hr>\n<\/div>\n<h2>Grievance Redress Focal Person<\/h2>\n<p class=\"isSelectedEnd\"><strong>Name:<\/strong> Elizabeth Moi<\/p>\n<p class=\"isSelectedEnd\"><strong>Email:<\/strong> <a href=\"mailto:emoi@siaya.go.ke\">emoi@siaya.go.ke<\/a><\/p>\n<p class=\"isSelectedEnd\"><strong>Telephone:<\/strong> +254 729 24***0<\/p>\n<div contenteditable=\"false\">\n<hr>\n<\/div>\n<blockquote>\n<h3>Need Assistance<\/h3>\n<p class=\"isSelectedEnd\">If you require help completing this form or have questions about the grievance process, please contact the Grievance Redress Focal Person using the contact details provided above. We are committed to ensuring that every citizen can access this service without discrimination.<\/p>\n<\/blockquote>\n<div contenteditable=\"false\">\n<hr>\n<\/div>\n<h2>Privacy Notice<\/h2>\n<p class=\"isSelectedEnd\">The information you provide will be used solely for the purpose of receiving, investigating, and resolving your grievance.<\/p>\n<p class=\"isSelectedEnd\">The Municipality is committed to protecting your personal information. Your data will be handled confidentially and processed in accordance with the <strong>Data Protection Act, 2019<\/strong> and applicable County Government policies. Your personal information will not be disclosed to unauthorized persons except where required by law or where necessary for resolving your complaint.<\/p>\n<div contenteditable=\"false\">\n<hr>\n<\/div>\n<h2>Our Service Commitment<\/h2>\n<p class=\"isSelectedEnd\">The Municipality is committed to:<\/p>\n<ul data-spread=\"false\">\n<li>Treat every complainant with courtesy, fairness, and respect.<\/li>\n<li>Acknowledge receipt of your grievance.<\/li>\n<li>Investigate complaints objectively and impartially.<\/li>\n<li>Provide feedback on the progress and outcome of your complaint.<\/li>\n<li>Continuously improve service delivery through citizen feedback.<\/li>\n<\/ul>\n<p><strong>Together, we can build a more responsive, transparent, and accountable Municipality.<\/strong><\/p>\n\n\n<a href=\"https:\/\/siaya.go.ke\/siaya\/complaint\/\" style=\"color: #fff; background-color: #14b3e4; border-color: transparent; \" onmouseover=\"this.style.color='#000'; this.style.backgroundColor='transparent'; this.style.borderColor='#000'; \" onmouseout=\"this.style.color='#fff'; this.style.backgroundColor='#14b3e4'; this.style.borderColor='transparent'; \" class=\"button middle colored\">Submit Your Complaint<\/a>\n\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Siaya Municipality Grievance Redress Portal Report a Complaint or Concern Your feedback matters. If you have experienced a service delivery issue, wish to report a concern, or would like to submit a complaint or suggestion, please complete the Grievance Redress Form. The Municipality is committed to providing efficient, transparent, and accountable services. Every grievance received [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-26230","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/siaya.go.ke\/siaya\/wp-json\/wp\/v2\/pages\/26230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/siaya.go.ke\/siaya\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/siaya.go.ke\/siaya\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/siaya.go.ke\/siaya\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/siaya.go.ke\/siaya\/wp-json\/wp\/v2\/comments?post=26230"}],"version-history":[{"count":0,"href":"https:\/\/siaya.go.ke\/siaya\/wp-json\/wp\/v2\/pages\/26230\/revisions"}],"wp:attachment":[{"href":"https:\/\/siaya.go.ke\/siaya\/wp-json\/wp\/v2\/media?parent=26230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}