Siaya Municipality Complaint Request Form
Siaya Municipality Grievance Redress Portal
Report a Complaint or Concern
Your feedback matters. If you have experienced a service delivery issue, wish to report a concern, or would like to submit a complaint or suggestion, please complete the Grievance Redress Form.
The Municipality is committed to providing efficient, transparent, and accountable services. Every grievance received will be acknowledged, reviewed, and addressed as promptly as possible.
Before You Submit
Please ensure that you:
- Complete all mandatory fields.
- Provide accurate contact information for follow-up.
- Clearly describe the issue, including the location, date, and any relevant details.
- Attach supporting documents or photographs where available.
Providing complete and accurate information will help us investigate and resolve your complaint more efficiently.
Grievance Redress Focal Person
Name: Elizabeth Moi
Email: emoi@siaya.go.ke
Telephone: +254 729 24***0
Need Assistance
If you require help completing this form or have questions about the grievance process, please contact the Grievance Redress Focal Person using the contact details provided above. We are committed to ensuring that every citizen can access this service without discrimination.
Privacy Notice
The information you provide will be used solely for the purpose of receiving, investigating, and resolving your grievance.
The Municipality is committed to protecting your personal information. Your data will be handled confidentially and processed in accordance with the Data Protection Act, 2019 and applicable County Government policies. Your personal information will not be disclosed to unauthorized persons except where required by law or where necessary for resolving your complaint.
Our Service Commitment
The Municipality is committed to:
- Treat every complainant with courtesy, fairness, and respect.
- Acknowledge receipt of your grievance.
- Investigate complaints objectively and impartially.
- Provide feedback on the progress and outcome of your complaint.
- Continuously improve service delivery through citizen feedback.
Together, we can build a more responsive, transparent, and accountable Municipality.
Submit Your Complaint
