Frequently Asked Questions

The County provides healthcare services through county hospitals, health centres, dispensaries and other designated facilities.

Residents should seek immediate assistance at the nearest appropriate health facility or use designated emergency channels.

Residents can use the County health facility directory or contact the Department of Health.

Complaints can be submitted through the facility administration, County health management structures or the County’s designated complaints channels.

Yes. Maternal, newborn and child health services are provided through designated County health facilities.

Medical certificates are issued by authorised health facilities and officers, subject to the applicable requirements and charges.

Residents can engage Community Health Promoters and their respective health facilities for community-level health services.

The County supports various education and skills-development programmes within its devolved mandate.

Applicants should follow the official bursary application process announced by the County and submit the required documents within the stated period.

Eligibility depends on the applicable bursary guidelines, including educational, residency and socio-economic considerations.

Applicants should use the designated County bursary verification or enquiry channels.

Yes. The County implements programmes aimed at youth skills development, entrepreneurship, employment and participation.

The County implements social protection, empowerment and inclusion programmes subject to approved programmes and eligibility criteria.

Groups should register where applicable and engage the relevant ward or sub-county officers.

Payments should be made through the official County revenue/payment channels and systems.

A receipt should be issued through the authorised County revenue system after payment.

Applicants should use the County’s designated revenue/service channels and provide the required business information.

Report the issue to the relevant revenue office or through the official County support channels.

Approved budgets, budget estimates and other financial documents are published through official County channels.

Financial reports and relevant public finance documents are made available through the County’s publications and official information channels.

Residents can participate through officially announced public participation forums and submission channels.

It supports County administration, governance, decentralised service delivery, coordination and public administration.

Services are decentralised through sub-counties, wards and other designated service delivery points. The County has six main sub-counties and 30 wards.

Ward administration is coordinated through the County’s designated ward administrative structures.

Complaints can be submitted through the County’s official complaints and public participation channels.

Residents should use the County’s designated information and communication channels and follow applicable access-to-information procedures.

The County announces public participation opportunities through its official communication channels.

The Department supports agricultural production, livestock development, fisheries, aquaculture, food security, farmer extension services and related value-chain development.

Residents can contact the nearest agricultural extension office or visit their ward/sub-county agricultural office.

The County implements various agricultural support programmes, subject to approved programmes, eligibility criteria and available resources.

Farmers can register with relevant livestock officers and participate in eligible livestock improvement, extension and capacity-building programmes.

Yes. The County supports fisheries and aquaculture development through programmes designed to improve fish production, farmer capacity and livelihoods.

Contact the nearest agricultural, veterinary or livestock officer for assessment and appropriate intervention.

Farmers should engage their ward or sub-county agricultural officers and comply with the requirements of the specific programme.

ICT supports digital service delivery, connectivity, information systems, cybersecurity, data management, automation and digital transformation.

Residents can access available services through the official County online platforms.

Users should report technical problems through the designated County ICT support channels.

The County implements appropriate data protection, information security and access-control measures in accordance with applicable laws and policies.

Yes. County notices, publications, reports, tenders and other public information are published through official digital platforms. The County website currently provides sections for tenders, publications, notices and downloads.

County departments should submit ICT support requests through the approved internal ICT support process.

Business owners should apply through the authorised County business licensing and revenue channels.

Interested groups should contact the relevant cooperative development officers for guidance on registration and compliance.

Yes. The County implements enterprise development, capacity-building and other business-support initiatives subject to approved programmes.

Residents and traders should contact the relevant market or trade office for information on available facilities, charges and requirements.

Complaints should be submitted to the relevant market administration or trade office.

Report the problem to the relevant water service provider or County water office.

Requests should be submitted through the appropriate ward, sub-county or County water planning structures.

Yes. The County implements irrigation and water development initiatives subject to planning, technical assessment and available resources.

Residents should report environmental concerns to the relevant County environmental officers.

Residents should contact their ward or sub-county administration and relevant technical departments for available response programmes.

Yes. Climate resilience, environmental management and climate-related development programmes form part of the County’s development agenda.

Report the location and nature of the problem to the relevant roads office or through the County’s official reporting channels.

Road projects are prioritised through County planning, technical assessments, public participation and available resources.

Yes. The County undertakes road maintenance and improvement works within its mandate and available resources.

Residents can submit requests through the appropriate ward and technical structures for assessment.

The County has responsibilities relating to county energy planning, renewable energy initiatives and other functions assigned under applicable legislation.

Transport-related issues should be reported to the responsible County transport office.

Applicants should submit the required development application through the County’s physical planning and development control process.

Residents can contact the County physical planning office for information on applicable plans, zoning and development requirements.

Development and building applications are assessed through the applicable County planning and development control procedures.

Reports can be submitted to the relevant physical planning or development control office.

Municipalities provide and coordinate various urban services within their legal mandates, including planning, infrastructure and urban management.

Residents should contact the Department for information on current housing programmes and eligibility requirements.

Siaya has a range of cultural, ecological, historical and recreational attractions that contribute to the County’s tourism economy.

Businesses, communities and individuals can engage the relevant County tourism office for information on promotion and partnership opportunities.

Yes. The County supports sports development, competitions, talent development and sporting activities subject to approved programmes.

Teams should register or participate through the relevant sports structures and programmes announced by the County.

Yes. The County promotes culture, arts and creative talent through relevant programmes and initiatives.

Siaya offers investment opportunities across agriculture, agribusiness, infrastructure, healthcare, tourism, digital innovation and other sectors.

Investment opportunities can be accessed through the County’s investment and partnership platform.

Investors can contact the County investment function for guidance on available opportunities, procedures and relevant offices.

Yes. The County collaborates with development partners on programmes and projects aligned with County development priorities.

Organisations can submit partnership proposals through the designated County investment and partnership channels.

Yes. Subject to applicable laws, policies and approval processes, the County may collaborate with private-sector organisations through appropriate partnership arrangements.

Vacancies are advertised through official County Public Service Board channels.

Applicants should follow the application instructions contained in the official vacancy advertisement.

Applicants should apply only when a relevant vacancy has been officially advertised.

Check the official County Public Service Board website and County Government communication channels.

Shortlisting information is communicated through official Board channels where applicable.