Department of Governance, Administration & ICT

Mandate

To provide, manage and safeguard ICT infrastructure, systems, digital services and information resources that support efficient, secure and technology-enabled delivery of county government services.

Objectives

• To enhance service delivery, operational efficiency, digital transformation, information security and citizen access to county services through reliable and innovative ICT solutions.

Functions

• Develop and implement county ICT policies, strategies, standards and plans.
• Manage ICT infrastructure, networks, connectivity, data centres and communication systems.
• Develop, implement, integrate and maintain county information systems and applications.
• Provide ICT technical support and user services across county departments.
• Coordinate digital transformation and e-government initiatives.
• Manage county websites, portals, email and other digital platforms.
• Ensure information and cybersecurity, including security monitoring and incident response.
• Manage ICT assets, software licences and technology resources.
• Implement data backup, business continuity and disaster recovery arrangements.
• Establish and enforce ICT standards, governance and compliance requirements.
• Promote data protection, privacy and responsible management of information resources.
• Coordinate ICT procurement, technology projects and vendor management.
• Provide ICT training, digital literacy and user awareness programmes.
• Monitor ICT systems performance, availability and service-level compliance.
• Support interoperability and integration of county and national government systems.
• Provide ICT advisory services to county departments and senior management.
• Maintain ICT documentation, inventories, technical records and system configurations.
• Promote innovation, emerging technologies and appropriate use of digital solutions.
• Prepare ICT performance reports, budgets, work plans and investment proposals.

Team

Mandate

To facilitate effective public communication, civic education, citizen engagement and management of petitions, ensuring that residents have access to timely information and appropriate channels to participate in county governance.

Objectives

• To promote informed citizen participation, transparency, accountability and responsive governance through effective communication, civic education and structured management of public petitions.

Functions

• Develop and implement public communication and citizen engagement strategies.
• Disseminate accurate, timely and accessible information on county programmes, projects, services and policies.
• Conduct civic education and public awareness programmes on county functions, rights and responsibilities.
• Coordinate public participation and stakeholder engagement activities.
• Receive, register, coordinate and track public petitions and submissions.
• Facilitate responses to petitions and provide feedback to petitioners.
• Coordinate public forums, consultations, town halls and other citizen engagement platforms.
• Manage public enquiries and coordinate responses from relevant departments.
• Promote access to public information and transparency in county operations.
• Develop and manage communication materials, including publications, notices, newsletters and digital content.
• Monitor public feedback, emerging issues and communication trends affecting county services.
• Maintain records and reports on public participation, civic education and petitions.
• Collaborate with media, community organisations, civil society and other stakeholders on public information and civic engagement.

Team

Mandate

To provide effective human resource planning, management and development that ensures the County Government attracts, develops, motivates and retains a competent, productive and ethical workforce.

Objectives

• To promote a skilled, motivated, accountable and productive workforce through effective human resource policies, systems, capacity development and employee welfare.

Functions

• Develop and implement human resource policies, strategies and procedures.
• Undertake workforce planning, recruitment, selection and placement.
• Manage employee records, personnel information and HR information systems.
• Coordinate staff induction, orientation and onboarding.
• Administer staff establishment, deployment, transfers and promotions.
• Coordinate performance management and appraisal processes.
• Identify staff training, capacity-building and professional development needs.
• Manage employee welfare, occupational health and workplace support programmes.
• Administer leave, attendance, working hours and other employee services.
• Advise management on terms and conditions of service.
• Support employee relations, discipline and resolution of workplace grievances.
• Promote adherence to public service values, ethics, integrity and the code of conduct.
• Coordinate succession planning, talent management and career development.
• Monitor staffing levels, skills gaps and productivity.
• Prepare HR reports, workforce statistics and management information.
• Ensure compliance with applicable labour laws, public service regulations and county HR policies.
• Facilitate retirement, separation, exit and clearance processes.
• Promote diversity, inclusion, equal opportunity and a respectful workplace.

Team

Mandate

To provide effective administrative support, coordination and logistical services that enable county departments and institutions to operate efficiently and deliver public services effectively.

Objectives

• To strengthen administrative systems, coordination, resource management and institutional support for efficient and responsive county government operations.

Functions

• Coordinate day-to-day administrative operations of the County Government.
• Develop and implement administrative policies, procedures and guidelines.
• Coordinate official meetings, events, correspondence and administrative activities.
• Provide logistical and operational support to county departments and offices.
• Manage office accommodation, facilities and common administrative services.
• Coordinate transport, official travel and related logistical arrangements.
• Manage county records, correspondence and administrative documentation.
• Coordinate allocation and utilization of office facilities and shared resources.
• Support implementation of government policies, decisions and administrative directives.
• Coordinate interdepartmental administrative communication and reporting.
• Facilitate protocol and official functions of the County Government.
• Coordinate security and access arrangements for county facilities in collaboration with relevant agencies.
• Monitor provision and maintenance of common administrative services.
• Support procurement and management of common-use administrative supplies and services.
• Coordinate administrative support for county committees, meetings and official delegations.
• Monitor administrative performance and recommend improvements.
• Promote efficient, accountable and customer-focused administrative service delivery.

Team

Mandate

To provide strategic coordination, administrative and advisory support to the County Secretary and County Executive, ensuring effective implementation of executive decisions, coordination of county government business and timely follow-up of matters requiring executive attention.

Objectives

• To strengthen coordination, decision-making, communication and follow-up of executive business to ensure effective and coordinated implementation of County Government priorities.

Functions

• Coordinate executive business and matters requiring the attention of the County Secretary.
• Facilitate preparation and coordination of briefs, memoranda, reports and submissions for executive consideration.
• Coordinate implementation and follow-up of decisions of the County Executive Committee.
• Track executive directives, resolutions and assignments and provide progress updates.
• Coordinate communication between the County Secretary, County Executive Committee Members, Chief Officers and other senior officials.
• Support coordination of County Executive Committee meetings and related documentation.
• Coordinate official engagements, meetings and programmes involving the County Secretary.
• Provide administrative and logistical support to the County Secretary's Office.

Team

Mandate

To coordinate disaster risk reduction, preparedness, prevention, response and recovery to protect lives, property, livelihoods and the environment from disasters and emergencies within the county.

Objectives

• To strengthen the County's capacity to anticipate, prepare for, respond to and recover from disasters and emergencies through effective coordination, early warning, risk management and community resilience.

Functions

• Develop and implement county disaster management policies, strategies and contingency plans.
• Coordinate disaster risk assessment, prevention, preparedness, response and recovery activities.
• Establish and maintain county emergency response and coordination mechanisms.
• Develop and strengthen early warning and disaster information systems.
• Coordinate rapid response to disasters, emergencies and other incidents.
• Maintain and regularly update county disaster risk and vulnerability maps.
• Coordinate emergency evacuation, rescue, relief and humanitarian support.
• Mobilise resources and coordinate stakeholders during emergencies.
• Conduct public awareness, disaster preparedness and community resilience programmes.
• Work with national government agencies, neighbouring counties, humanitarian organisations and other stakeholders on disaster management.

Team

Mandate

To enforce county laws, regulations, policies and by-laws, promote compliance, maintain public order and support lawful and effective delivery of county services.

Objectives

• To enhance compliance with county legislation and regulatory requirements through fair, consistent and professional inspection, enforcement and compliance services.

Functions

• Enforce county laws, by-laws, regulations and approved policies.
• Conduct inspections and compliance checks within areas of county jurisdiction.
• Monitor compliance with licensing, permits and other county regulatory requirements.
• Identify and address violations of county laws and regulations.
• Issue notices, warnings and other lawful enforcement directives.
• Support enforcement of county revenue, trade, public health, parking, development control and other regulatory requirements.
• Coordinate action against illegal activities and non-compliant operations.
• Maintain records of inspections, violations, enforcement actions and compliance status.
• Handle and follow up complaints relating to breaches of county laws and regulations.
• Collaborate with relevant county departments and national government agencies on enforcement matters.

Team