The Department is responsible for the provision of overall strategic leadership and responsive development planning with the aim of securing effective, efficient and timely delivery of quality services to citizens. The perception of the majority of residents of Siaya based on public engagements conducted by the government, rates services delivery as low. In addition, service delivery has been hampered by poor working conditions due to inadequate office space, limited office operational tools and equipment and poor fleet management. This necessitates the prioritization of interventions to improve service delivery.

To improve efficiency of County operations and access to service delivery, the Department will develop an integrated ICT and digitization policy that will establish a County Enterprise Resource Planning System that will digitize all services offered by the County Government. Additionally, to strengthen coordination of services, delivery of programs and communication of government priorities and achievements, this plan will strengthen the operations of decentralized structures in urban areas, sub county and ward levels. The department will also improve public communication in the county by strengthening and operationalizing the County Communication Unit and developing and implementing a County Public Communication Strategy. To improve citizen engagement and participation in governance, the Department will strengthen public participation and civic education with the aim to enhance open governance. The Department will also improve the working conditions to improve staff productivity and strengthen fleet management.